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📞 24/7 SUPPORT CENTER

The klctak.com team is here for you every step of the way during your shopping experience. For any questions, you can reach us through the communication channels below.

Security: Do not share personal information such as passwords or credit card details through the support form. We will never ask for this information.

💬 Live Support (Weekdays)

Our live support team is at your service for immediate questions and quick solutions.

  • Service Hours: Weekdays 14:00 – 18:00.

  • Outside of these hours, you can use the support form on our website.

📝 Support Form (24/7)

If you are outside of live support hours or have a situation requiring detailed review (refund, klctakclub points transaction, etc.), you can fill out our support form 24/7.

  • Response Time: Your requests are carefully reviewed by our team. Depending on the workload, our maximum response time is 72 hours.

  • Follow-up: The response to your request will be sent to the email address registered with your account.

CONTACT FORM

The topic you need support on

Select the topic you would like support with.

1. Personal Data Processed:

Your name, surname, email address, phone number, IP address, and other personal data included in your support request, which you provide to us through the support form, are processed.

2. Processing Purposes:

Your personal data;

- Evaluation and completion of your support request,

- We will get back to you.

- Improving service quality,

- Fulfillment of legal obligations

It is processed only for its intended purposes.

3. Legal Grounds:

Your personal data is processed based on your explicit consent and in accordance with Article 5 of the KVKK (Law on Protection of Personal Data).

4. Data Transfer:

Your data may be shared with the technical support companies we work with and with authorized public institutions within the scope of legal obligations, solely for the purposes limited to those stated above.

5. Storage Time :

Your personal data will be stored for a maximum of 10 years, depending on the nature of your support request, after which it will be deleted, destroyed, or anonymized.

6. Your Rights:

In accordance with Article 11 of the Personal Data Protection Law (KVKK);

- To find out whether your personal data is being processed,

- Request information regarding processing, if applicable.

- To find out if it is being used for its intended purpose.

- Requesting corrections if it is incomplete or incorrectly processed.

- Requesting its deletion or destruction

You have rights.

7. Explicit Consent Statement:

By checking the box below, I acknowledge and consent to the processing of my personal data within the scope described above.

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CURRENCY
(Payment is processed in Turkish Lira (TL).)

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